Delivery Policy

Shipping & customs duty information

Supported shipping methods

We chosen ePacket as our shipping method, you are advised to directly contact us for more shipping information. To contact us you may go to the button "GET IN TOUCH" located in the main menu of the web page.

Customs & import taxes

  • Orders may need to clear customs in your country.
  • Please check if your order will incur additional import duties, taxes or other customs related charges.
  • Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
  • Suppliers are not responsible for delays caused by the customs department in your country.
  • Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

Shipping cost 

Shipping fees are automatically calculated on the basis of weight, size and volume. 

Shipping time

Shipping Time Estimates
14-21 Days
International Shipping Time Estimates
20-30 Days
Before my order has been shipped

Shipping address should be in English

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.

If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully.

If you have made payment and want to change your shipping address, please contact us to inform of your new address before your order is shipped out.

If you did not make payment yet, you can ignore the order with the incorrect shipping and replace a new order with your correct shipping address. The unpaid order will be cancelled automatically after the due day.


After my order has been shipped

How long does it take for my order to be delivered?

Generally, orders are delivered within 2 - 40 working days.

 

How do I track my order?

After the supplier ships your order, a tracking number will appear. You can track your order going to "TRACK YOUR ORDER" and pasting the tracking number in the gap "Tracking number".

Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please contact us for more information.

 

 

When my order has arrived

 

I am not satisfied with the product. What can I do?

If you are not satisfied with the product you received, you can contact us to submit a refund request telling what's wrong, we always will be happy to help.

To return your product, you should mail your product to: Cr 75da # 2 b sur 320 Los Cabos apto 407 Medellín CO 050023.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.